299d Responsible Gaming
Let gambling stay a source of enjoyment — not a cause of problems. At 299d we are committed to protecting every player's wellbeing and mental health.
Our Commitment
299d believes that responsible gambling is not just a policy — it is at the heart of every service we provide. Betting and casino gaming should be a form of entertainment, something you enjoy while staying within your comfort zone. But for some people gambling can become a problem — and we take that possibility seriously.
On our platform you will find the ability to set deposit limits, the option to take a temporary break (time-out), and the opportunity to apply for full self-exclusion when needed. Our 24/7 live chat support team is by your side in Bengali to help you take the right steps.
Remember: responsible gambling is not only about setting financial limits — it also means managing your time, maintaining mental wellbeing, and putting your own welfare and your family's welfare above everything else. 299d is your trusted companion on that journey.
Our Protection Tools
Setting Deposit Limits
You can set daily, weekly, or monthly deposit limits. Once a limit is set it takes effect immediately, and a set waiting period must be completed before the limit can be increased.
Time-Out Break
Taking a short break now and then is a good thing. Through our time-out feature you can temporarily suspend your account for anywhere from 24 hours up to 6 weeks.
Self-Exclusion
If you feel gambling is getting out of control, apply for self-exclusion. This will keep your account closed for an extended period and will stop all promotional communications.
Bet Limit Setting
Set a maximum bet amount for each session. If this limit is exceeded, the system will warn you and stop you from placing further bets.
Session Time Limit
As part of responsible gambling, set a maximum duration for your session. When the time is up, a notification will appear and if needed you will be logged out automatically.
24/7 Support
Contact our Bengali live chat support at any time. Our trained team will help you make the right decisions and take the necessary steps.
Age Verification is Mandatory
To register at 299d you must be at least 21 years old. Documents proving your age must be provided during account verification. We follow a strict age verification process to protect minors. If there is an underage member in your household, please use parental control software on your device.
Warning Signs of Problem Gambling
Stay alert: If two or more of the signs below apply to you, please contact our support team or apply for self-exclusion.
- Betting beyond your budget and placing more bets to recover lost money ("chasing losses")
- Hiding your gambling from family or friends
- Spending time on betting or gaming while neglecting daily responsibilities, family, or your career
- Betting with borrowed money, savings, or emergency funds
- Feeling restless, anxious, or low when you are not gambling
- Repeatedly trying to quit gambling but failing
- Turning to betting during moments of stress, depression, or loneliness
6 Habits for Safe Gambling
Set your budget in advance
Before you start playing, decide the maximum amount you are willing to spend. When that amount is gone, end the session — and if it does not run out, that is even better.
Play for fun, not in hope of winning
Betting and casino gaming are forms of entertainment. Never bet as a way to earn income or in the hope of paying off a debt.
Track your time
Keep an eye on the clock while playing. Take a break after a set amount of time — go for a walk, drink some water, spend time with your family.
No betting on impulse
Do not play when you are angry, frustrated, or under the influence of alcohol. Responsible gambling is only possible when decisions are made with a clear head.
Take regular breaks
Pause every 30 to 60 minutes. Playing for a long stretch without stopping reduces your ability to make good decisions and increases the risk of overbetting.
Let someone close to you know
Tell a family member or trusted friend about your gambling habits. An outside perspective can often help catch the first signs of a problem.
Self-Exclusion and Account Controls
Time-Out (Temporary Break)
If you want to stay away from gambling for a while, use the time-out feature. This break can be set for anywhere from 24 hours up to 6 weeks. During a time-out you will not be able to log in to the platform or place any bets. Simply contact the support team to activate this option.
Self-Exclusion (Long-Term Closure)
Self-exclusion is a stronger step. Once activated, your account will be completely closed for a set period. During this time you will not receive any promotional emails or notifications from us. Even after the period ends, a cooling-off period must pass before reactivation.
Deposit and Bet Limits
From your account settings you can set your own daily, weekly, and monthly deposit limits. The minimum deposit is ৳500. Reducing a limit takes effect immediately, but increasing a limit requires a waiting period — this keeps you from raising your limit in a rush.
Gaming History Review
From your account you can view your complete betting and deposit-withdrawal history at any time. Reviewing your own spending and time patterns makes it easier to spot early signs of a problem. Our support team can help you analyse this information.
Contact Us for Help
For any questions about responsible gambling or if you need assistance, contact us directly. We will help you without judgment and with complete confidentiality.
Frequently Asked Questions
Enjoy Responsibly at 299d
Stay within your limits and enjoy cricket betting, slots, or live casino. Check our FAQ for any questions or contact support directly.