299d Privacy Policy

1 Introduction and Scope

299d ("we", "us", "platform") is an online betting and casino platform operated for users in Bangladesh. This privacy policy explains what information we collect when you use our website https://299d.cam, how we use it, and what steps we take to protect your privacy.

By registering on our platform or using our services, you consent to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact our support team to close your account.

2 Information We Collect

We collect various types of information that help us provide our services and improve your experience. Below is a detailed description of the information collected:

2.1 Information You Provide Directly

When you create an account on 299d or use our services, we collect the following information:

• Full name and date of birth (for age verification)
• Valid email address
• Mobile number (for bKash, Nagad, or Rocket verification)
• Residential address
• National ID (NID) or passport details — for KYC verification
• Payment information (bKash / Nagad / Rocket account number)

2.2 Automatically Collected Information

When you use our website, the following information may be collected automatically:

• IP address and device information
• Browser type and operating system
• Information from cookies and similar tracking technologies
• Page visits, session duration, and navigation patterns
• Gaming activity logs (bet amounts, win/loss records)

2.3 Information Received from Third Parties

In some cases we may receive limited information from payment processors (bKash, Nagad, Rocket) and identity verification services. This information is used only to verify your transactions and prevent fraud.

3 Purpose of Using Information

299d uses collected information for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• KYC and Age Verification: To strictly restrict access for those under 21 years of age.
• Transaction Processing: To successfully complete deposits and withdrawals.
• Customer Support: To help resolve your issues.
• Security and Fraud Prevention: To detect and prevent unusual activity.
• Legal Obligations: To comply with applicable laws and regulations.
• Responsible Gaming: To identify signs of excessive gaming and provide assistance.
• Service Improvement: To analyze and improve the user experience.

4 Information Disclosure and Sharing

299d may share your personal information with third parties only in the following limited circumstances:

4.1 Service Providers

We work with trusted service providers who help operate our platform — such as payment processors (bKash, Nagad, Rocket), technology infrastructure providers, and identity verification services. These organizations are contractually bound to protect the confidentiality of your information.

4.2 Legal Requirements

We may be required to disclose information to comply with court orders, lawful requests from government or regulatory authorities, or applicable law.

4.3 Business Transfers

In the event of a business merger or acquisition, your information may be transferred to the new owning entity, but under the same level of protection as this policy.

4.4 Consent-Based Sharing

Outside the above cases, we will not share any information without your explicit consent.

5 Data Security Measures

299d adopts industry-standard technical and organizational measures to ensure the security of your information:

• SSL/TLS Encryption: All data transfers on our site occur through encrypted connections.
• Encrypted Database: Stored sensitive information is protected through encryption.
• Access Controls: Only authorized personnel can access personal information.
• Firewall and Intrusion Detection: Network monitoring is carried out continuously.
• Regular Security Audits: Periodic assessments to identify system vulnerabilities.
• Two-Factor Authentication (2FA): An additional layer of security for high-value transactions.

However, no digital system is completely risk-free. We provide protection to the best of our ability, but we are aware of the inherent risks of data transmission over the internet and ask users to remain vigilant as well.

6 Cookie Policy

We use cookies and similar technologies to improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the site — login sessions and security tokens.
• Functional Cookies: Remember your preferences and settings.
• Analytics Cookies: Help us analyze usage patterns on our site to improve services.

6.2 Cookie Management

You can disable cookies by changing your browser settings. However, disabling essential cookies may cause some important site functions to stop working.

7 Data Retention Period

We retain your information according to the following policy:

• Information of active account holders is retained for as long as the account remains active.
• After account closure, information required to meet legal and regulatory obligations may be retained for up to 5 years.
• Transaction records are kept for the period specified under financial regulations.
• Information related to marketing communications is deleted as soon as consent is withdrawn.

Once the stated periods have passed, we arrange for your information to be securely deleted or permanently anonymized.

8 Your Rights

As a user of the 299d platform, you have the following rights:

8.1 Right of Access

You can request at any time to find out what information we hold about you.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you can contact us to have it corrected.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted, though this may not be fully possible where legal obligations exist.

8.4 Right to Object to Processing

You may opt out of marketing communications at any time. Contact our support team to do so.

8.5 Data Portability

Where applicable, you may request a copy of your information in a commonly used format.

9 Privacy of Minors

299d services are strictly for those aged 21 and above. We do not knowingly collect any information from minors. Age verification is mandatory during our registration process.

If we become aware that a minor's information has entered our system, we will immediately close that account and delete the associated information.

10 Responsible Gaming and Data Use

299d places responsible gaming as its highest priority. We may analyze your gaming activity data to identify signs of excessive gaming. In such cases we may:

• Send automated alerts.
• Impose deposit or betting limits.
• Temporarily suspend an account if necessary.

Using information for this purpose is done for your wellbeing and protection. To learn more about responsible gaming, visit our Responsible Gaming page.

11 International Data Transfers

Our servers and technology infrastructure may be located in various countries. Your information may be processed outside Bangladesh. However, we ensure that adequate protection standards are maintained in these transfers.

For data transfers, we ensure contractual protection standards and follow applicable international privacy standards.

12 Changes to This Policy

We may update this privacy policy from time to time. When significant changes occur, we will:

• Publish the updated policy on this page and change the "Last Updated" date.
• Notify registered users of significant changes via email.
• Display a notice on the platform where necessary.

Continued use of the platform after a policy update will be considered your consent to the new policy. We recommend reviewing this page regularly.

13 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team is ready to process your request.